Refund policy

In-Stock Items (not custom)

• We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

•To start a return, you can contact us at info@bafcustomcreations.store. 

• Return shipping is to be paid by the customer. Items sent back to us without first requesting a return will not be accepted. 

 

Customized Orders

• Final Sale: All customized items are final sale and cannot be returned or exchanged. This includes items with personal engravings, monograms, or any other form of personalization.

• Approval: Before finalizing your order, we will send you a proof or mock-up of the customization for your approval. Please review it carefully, as we will proceed with production based on your confirmation.

 

Order Changes

 • Modification Window: You may request changes to your order within 24 hours of placing it. After this period, changes cannot be made as production will have started.

• Contact: To request changes, contact us immediately at info@bafcustomcreations.store with your order number and the details of the modifications.

 

Defective or Damaged Items 

• Inspection: We thoroughly inspect all customized items before shipping. However, if you receive a defective or damaged item, please contact us within 7 days of receipt.

 • Resolution: We will work with you to resolve the issue, which may include a replacement or repair of the item. Please provide photos of the defect or damage to expedite the process.

 

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bafcustomcreations.store.

If you have any questions about our customized item policy, please contact us at info@bafcustomcreations.store.